Job ID: 3151129 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7, and traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key Responsibilities
Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required. Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Performing on‑call duties and participating in scheduled maintenance and change management activities. Contributing to documentation and process improvement initiatives based on your analysis of operational issues. Helping to train and onboard new team members.
Physical Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Essential Requirements
Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
A Day in the Life
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through the implementation of proactive issue detection and reporting.
About the team: The team consists of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaboration across AWS ensures safety, security, and infinite capacity at the lowest possible cost for our customers. Basic Qualifications
High School or equivalent diploma. Ability to work on a flexible schedule including days, nights, and/or weekends. 1+ years of computer/server hardware troubleshooting or related IT experience.
Preferred Qualifications
Experience in data center. Experience managing work and priorities through a ticketing system. An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.). Understanding of network design, protocols and layer 1/2 troubleshooting.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), Employee Assistance Program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Location: USA, MS, Canton - 24.00 - 42.00 USD hourly #J-18808-Ljbffr