What you'll be doing...
Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.
Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.
Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.
Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.
Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.
Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.
Supporting tax-free shopping and providing clear, confident guidance to international guests.
Handling feedback and complaints with empathy, discretion and professionalism.
Collaborating across Guest Experience, Retail and Tourism teams to deliver unique, memorable activations.
Sharing insights, trends and opportunities with the Clienteling Manager to help evolve our service offering Why McArthurGlen?
Competitive Salary