Flagship Manager, Italy
Milan — Operations
About the Company
World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.
We're one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can't replicate.
World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We're backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.
World flagships are places where individuals can learn about the World project, experience our technology, and verify their humanity. The flagship team ensures that these locations operate seamlessly, blending efficiency with a premium experience. Flagships are designed to be trust-building assets that strengthen World's reputation in local markets.
About the role
We are looking for a Flagship Manager to bring our flagship locations to life — combining operational excellence with community engagement. You'll own the full performance of your flagship: from daily operations, staffing, and vendor management to running events and driving foot traffic. You'll play a key role in making World tangible and trusted in your market — ensuring every visitor leaves with a premium, human-centered experience.
Responsibilities
* Lead the end-to-end operations of one or more flagships, ensuring smooth daily execution and adherence to our flagship standards.
* Recruit, train, and motivate staff to deliver world-class visitor experiences aligned with NPS and CSAT targets.
* Develop and maintain a recurring events calendar, hosting monthly events that engage local communities and attract new visitors.
* Execute local demand generation initiatives — partnerships, activations, and outreach campaigns — to increase foot traffic and awareness.
* Manage local vendors and budgets, maintaining cost efficiency while meeting KPIs for CAC, Cost per Visit, and Cost per Verification.
* Collaborate closely with Market Operations, Marketing, and the World Spaces team to share insights, test new ideas, and continuously improve playbooks and SOPs.
Qualifications
* Strong background in operations, hospitality, retail, or experiential marketing, with proven ability to manage teams and deliver outstanding customer experiences.
* A data-driven mindset. You enjoy tracking performance, identifying opportunities, and turning insights into action.
* Exceptional communication and collaboration skills to work across local and global teams.
* A bias for action: you thrive in fast-paced, hands‐on environments and take ownership from concept to delivery.
* Comfort navigating evolving priorities with agility and initiative.
* Experience organizing events or activations is a plus.
Worldcoin participates in the E-Verify Program
Worldcoin is an Equal Opportunity / Affiantive Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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