PWorkster partners with a key BPO employer in Greece to find Italian-speaking Customer Experts for the largest worldwide Social Media company out of their office in Athens /ppbr/pulliAssist our community and help resolve inquiries empathetically, accurately and on time /liliBecome and remain knowledgeable about our products and community standards /liliMake well balanced decisions and personally driven to be an effective advocate for our community /liliStrong interpersonal skills, verbal and written communication skills and most importantly empathy /liliDisplay a strong bias to doing what’s right for our community /liliInvestigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content /liliRespond to user inquiries with high quality, speed, empathy and accuracy /liliUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users /liliGather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site /liliEnforce Terms of Use by carefully monitoring reports of abuse on the site /liliReview the reported content within agreed turnaround times and standards of quality /liliIdentify inefficiencies in workflows and suggest solutions /liliRecognize trends and patterns, and escalate issues outside the company policy to the global team /li /ulpbr/ppREQUIREMENTS /ppbr/pulliC1 level of Italian /liliGood level of English (B2) /liliWillingness to relocate to Athens or already based there /liliExperience in Customer Support is an advantage /liliStrong abilities to work independently and as a team player /liliProblem-solving and critical thinking skills /liliAdaptable and flexible, demonstrating abilities to work with process and information changes /liliStrong working knowledge of external systems and PC based internet and software applications /liliAbility to provide required documentation (ID/Passport, Birth Certificate) /li /ulpbr/ppOFFER /ppbr/pulliRelocation package with initial hotel stay, flight paid in advance and help finding permanent accommodation /liliCompetitive salary structure with bonus /liliPrivate health insurance /liliVarying shifts to be defined /liliA dynamic and creative team with positive and friendly atmosphere /liliGuidance and tools to reach your full potential /li /ulpbr/ppJob Type: Full-time /p