We are looking for a Technical Support Specialist with proven experience in the healthcare IT sector to join our Milan-based Product Support team.About the roleInterSystems is looking for talented and curious problem‑solvers eager to join a team of experts working with cutting‑edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real‑world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry.Responsibilities:Provide immediate response to customer inquiries in accordance with service standards.Provide technical support for application development using InterSystems’ technology stack.Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.Provide technical support for troubleshooting and performance analysis.Escalate Open (unresolved) problems in accordance with current policies and proceduresProduction of training materials for technical courses such as system custom development.Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.Participate in on-site technical training if requiredParticipate in on-site Support related meeting with customers/partners if required