Reporting to the Retail Manager you will act as Brand Ambassador, promoting the brand awernasse, developing the team, managing the store and taking care of operations management and performance maximization (sales volume, profitability, customer portfolio, etc.).
You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion in order to stimulate achievement of the best possible results. You will be in charge of the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.
Responsibilities Drive sales by analysing performance data and implementing improvement strategies for the store
Analyse objectives provided by the HQ to the Client Advisors and drive their achievement
Foster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and sales
Organize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagement
Manager the staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operations
Observe and apply Company policies and procedures, ensuring that all directives are observed in the store
Maintain a good organization of administrative responsibilities and supervise cash procedures and regulations
Qualifications 3+ years of experience in the same role
Analytical skills and KPI knowledge
Fluent knowledge of English and Italian
Managerial skills and customer service skills
Excellent team leadership skills
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