Key Responsibilities- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting- EUC Support- Inventory management- Imaging of Laptops & Desktops- Printer Management- Assistance in fixing issues for Conference room and working with Vendor for room setup- Hardware/software troubleshooting and resolution- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies- Network & Sharing printer installation- Knowledge of Office 365 support- Coverage/compliance software installation and troubleshooting- Good communication skill- Good Knowledge of DHCP, DNS.- Maintain IT inventory, coordinate vendor support, and assist with procurement- Support Mac devices- Strictly adhere to defined Service Level Agreements (SLA's)- Support recurring meetings, events, and after-hours activities as required- Documenting incidents, problems, and resolutions for future reference and for the knowledge base- Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.- L1 level network troubleshooting and resolution for LAN Connectivity- Hands & feet support to Backend team for Network/Server/application issue- Working with vendor support contacts to resolve technical issues- Labelling Racks & devices- Server mounting/movement- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.