Social network you want to login/join with:col-narrow-leftClient:Adaptive Business GroupLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:5413480670842322944337116Job Views:2Posted:21.05.2025Expiry Date:05.07.2025col-wideJob Description:We are looking for a Customer Success Consultant for one of our clients, which is the world’s leading AI localization software company.This is a fully remote role, and the candidate has to be based in Italy, Greece, Poland, Bulgaria or Spain. Applications from outside these locations won't be considered.About the RoleAs a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.ResponsibilitiesRelationship Building:Establish and maintain strong, long-lasting relationships with customersUnderstand customers' business goals and challenges to align product/service offerings with their needsAccount Management:Serve as the main point of contact for assigned accountsMonitor customer accounts, track usage, and identify opportunities for growthCustomer Advocacy:Encourage and facilitate customer advocacy, including testimonials, case studies and referralsAct as a voice of the customer within the company, providing feedback to improve products and servicesProactively address and resolve customer issues or concernsCollaborate with cross-functional teams to ensure timely and effective problem resolutionProduct Expertise:Develop a deep understanding of the company's products or servicesStay informed about product updates and industry trends to provide valuable insights to customersRenewal Management:Monitor customer accounts for renewal and work towards ensuring a high renewal rateIdentify opportunities for upselling or cross-selling additional products or servicesContinuously assess customer data and analytics to identify trends, measure customer health, and predict potential issuesStay informed about industry best practices and trendsContinuously learn and build expertise across XTM group products, services and assigned customersQualificationsProven experience in customer success, account management or a related role in the Translation and Localization industryRequired SkillsExcellent communication, negotiation and interpersonal skillsAnalytical mindset with the ability to interpret data and trendsFamiliarity with CRM software, key sales metrics and CS toolsAbility to collaborate effectively with cross-functional teamsSelf-motivated and self-disciplined to work successfully in a remote environmentEnthusiastic and “can do” attitudePay range and compensation packageBase salary up to €35,000 + commissionsInterested? Please apply with an updated copy of your resume!
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