Ph3What you will do /h3pAs a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers. In close collaboration with the Global Account Sales teams, you will contribute to building a high‑touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners. /ppYour role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C‑level to the design, execution, and governance of customised action plans. /ph3Responsibilities /h3ulliRun comprehensive client diagnoses ahead of meetings and workshops, including analysis of client performance and data versus competition, identification of growth opportunities with international shoppers, surveys and mystery shopping to assess in‑store customer experience, and analysis of external information from client strategy to omnichannel tools (with the support of a junior resource and a data analyst). /liliCustomise Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions. /liliActively participate in and facilitate value creation workshops and steering committees alongside Sales teams. /liliSupport and ensure the roll‑out of agreed value creation action plans and innovations. /liliAct as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions. /li /ulh3Qualifications Competencies /h3ulliBusiness school or university degree. /liliAt least 7 years of professional experience, ideally in consulting firms or fashion luxury retailers. /liliStrong analytical skills and confidence in data elaboration tools. /liliExcellent PowerPoint and storytelling capabilities. /liliStrong interpersonal skills, autonomy, and organisational abilities. /liliAbility to work transversally with multiple teams across the organisation. /liliStrong customer orientation and proven client‑facing experience. /liliFluent in English; German is considered a strong plus. /li /ulh3What you’ll get /h3ulliA role in a fast‑growing, international company. /liliOpportunities for professional development and career growth. /liliA multicultural workplace, collaborating with colleagues worldwide. /liliA dynamic, forward‑thinking culture with inspiring team members. /liliA range of employee benefits, including an employee referral program, team‑building activities and events, and an annual Christmas Party. /li /ulpWe foster career growth through internal mobility, embrace an Agile Working Model, and prioritise work‑life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. /p /p #J-18808-Ljbffr