Job Description
Descrizione dell’offerta di lavoro Job DescriptionThe candidate will be a key member of a consulting team responsible for advising clients, designing solutions, and delivering enterprise‑grade ServiceNow implementations on the ServiceNow. As a ServiceNow Architect, you will act as a trusted technical advisor, defining platform architecture, guiding delivery teams, and ensuring solutions align with client objectives, industry best practices, and long‑term platform sustainability.
Key Responsibilities
* Serve as the architectural authority for client ServiceNow implementations
* Lead solution architecture workshops with clients to understand business needs, translate requirements into scalable ServiceNow designs, and define implementation roadmaps
* Design end‑to‑end ServiceNow architectures, including workflows, integrations, data models, and security considerations
* Provide architectural governance across multiple client engagements, ensuring consistency, quality, and adherence to ServiceNow best practices
* Guide and review the work of development teams, ensuring solutions meet architectural standards and client expectations
* Oversee the enhancement and optimization of existing client ServiceNow platforms to support evolving business requirements
* Act as an escalation point for complex technical challenges, driving root‑cause analysis and defining corrective and preventive actions
* Ensure platform performance, stability, and maintainability across client environments
* Define and maintain technical documentation, architectural artifacts, and solution designs for client deliverables
* Communicate architectural decisions, risks, and trade‑offs clearly to both technical and non‑technical client stakeholders
* Contribute to presales activities, including solution design, technical estimations, and proposal support
* Capture lessons learned across engagements and continuously improve consulting delivery frameworks and accelerators
Job Requirements
* 7+ years of hands‑on experience with ServiceNow, including deep platform architecture and design expertise
* Strong mastery of JavaScript and advanced ServiceNow scripting patterns
* Proven experience defining ServiceNow platform strategy, architecture, and governance
* Extensive experience with ITSM and multiple enterprise modules (ITOM, HRSD, CSM, SecOps, GRC, etc.)
* Expert‑level knowledge of CMDB architecture, CSDM framework, and data integrity best practices
* Strong experience designing scalable, secure integrations across complex enterprise ecosystems
* Ability to lead platform design decisions, including performance, security, and maintainability
* Experience establishing development standards, best practices, and CI/CD pipelines for ServiceNow
* Trusted advisor to stakeholders, capable of translating business strategy into platform architecture
* Ability to mentor developers and technical leads, fostering platform maturity and skill growth
* Strong communication and presentation skills, fluent in English
* Experience working in large‑scale, international, enterprise environments
* Strategic thinker with strong ownership, accountability, and results‑driven mindset
* Ability to operate effectively under pressure while managing long‑term architectural vision
ServiceNow Certifications
Mandatory
* Certified System Administrator (CSA)
* Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS‑DF (CMDB and CSDM))
* Certified Implementation Specialist - IT Service Management (CIS‑ITSM)
* Certified Application Developer (CAD)
Nice to have
* Certified Implementation Specialist - IT Operations Management (CIS‑ITOM) or other modules
What We Offer
* Career development: opportunity to grow within the team
* Special referral bonuses for recommending your friends
* Private Medical subscription
* A monthly budget for flexible benefits program
* Flexible working hours and work from home, aligned with project needs
* Friendly team who is eager to meet you
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