StrongFOOD BEVERAGE OPERATIONS MANAGERbr/strongstrongMain Purposebr/strongThe FB Operations Manager is responsible for the operations of the FB division, which includes Restaurants, Bars, In Room Dining and Banqueting. They need to maintain and consolidate the well-known exceptional service of the FB Division for our Guests in compliance with Rocco Forte quality standards and procedures.brstrongReports to: /strong Hotel ManagerbrstrongMain Duties Responsibilitiesbr/strongulliManages the operation FB Division, according the to the Company policies, standard and procedures, maintaining its high reputation; /liliLeads by example utilizing a “hands-on” approach to management and assists developing highly motivated, pro-active FB Team Members with the highest ethical standards in order to deliver a cost effective and quality oriented service; /liliWorks on the operating budget for each of the department's revenue outlets; monitors and takes corrective action as necessary to help assuring that budgeted sales and cost goals are attained; /liliKeeps cost within budget for all necessary FB equipment and recommends facility renovation needs; /liliDrafts the monthly forecast for approval of the Hotel Manager; /liliEnsures that adequate cash procedures are followed and that documentation is reported in an accurate and timely manner, as well Guest check analysis, ticket controls, and daily sales reports and analysis; /liliManages the Departments’ long range staffing needs; /liliResponsible for recruiting, training and evaluating FB Team Members; /liliAssures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented, in partnership with the HR team; /liliMonitors employee records to minimize overtime and keep labor costs within the budget /liliEnsures that all standard operating procedures for revenue cost control are in place and followed; /liliEnsures that all applicable Rocco Forte Hotels policies and procedures are followed; /liliEnsures that all applicable LQA and Rocco Forte Hotels standards are followed and maintained; /liliEnsures that all the procedures regarding Health Safety and HACCP are followed; /liliGreets Guests and oversees actual service on a regular basis; /liliAddresses complaints and strives for Guests’ satisfaction.br/li /ulstrongWe Offerbr/strongulliPermanent contract according to C.C.N.L. Settore Turismo. /liliLearning development activities and career opportunities. /liliOpportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". /liliStaff celebrations.br/li /ulstrongCompetencies Requiredbr/strongulliManaging Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. /liliPersonal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. /liliPersonal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. /liliBusiness awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. /liliService excellence: Delivers service standards, which consistently exceed guest expectations. /liliTechnically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.br/li /ulstrongOther Requirementsbr/strongulliProfessional experience, preferably at an international level, in the same role for at least four years; /liliItalian and English knowledge at Advanced level. Third language preferred; /liliExcellent knowledge of all aspects of FB Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding; /liliExperience in quality driven projects; /liliExperience in change Management; /liliStrong background on Food and Beverage cost control;br/li /ulFamiliarity with FB Management systems such as strongSymphony, Sevenrooms, Knowcrossbr/strongPlease apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). #J-18808-Ljbffr