Funzione:_ Customer Service
- Sede:_ Offanengo, Italy
- Contratto:_ Full time
Reporting to the Customer Service Manager he/she will be accountable for the following:
- To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly
- To build, develop and maintain the relationship with customers understanding their needs and problems to ensure a high-quality service
- To represent the company in a professional manner during all activities with an outside exposure
- To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities.
- To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information
- To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this
- To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing
- To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed
- To attend meetings with customers and internal meetings and to visit occasionally customers
**Skills required**:
- Preferably bachelor’s degree in any discipline preferably Foreign Languages, Economics or Management
- Fluent in English is an essential requisite, French or another foreign language are a plus
- 1-3 years experience in a similar role preferably in the cosmetic industry or in complex or multinational companies where environment is dynamic
- IT knowledge: Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.)
- Good interpersonal relationship and teamwork
- Good communication and ability to synthesize
- Effective workload planning, respect of deadlines, ability to define priorities and to work under pressure
- Proactivity, precision and attention to details/numbers
- Ability to search for information, flexibility and adaptability, negotiation skills
- Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy
- Availability to travel occasionally in Italy and abroad