Front Office Manager
– Arlo Hotels, Arlo NoMad, New York, NY
Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Front Office Manager who is passionate about people, driven by purpose, and clever in approach. The role focuses on delivering exceptional guest service, leading the front‑desk team, and ensuring efficient hotel operations.
Key Responsibilities
Oversee the Front Office Department – Bell Person, Lobby Hosts, Assistant Front Office Managers, and Night Manager.
Conduct pre‑shift meetings, and deliver training, development reviews, and orientation sessions.
Motivate the team, create engaging work environments, and foster high engagement and focus on service excellence.
Advance room sales, maximize revenue, and maintain acceptable profit margins.
Ensure accurate payroll, monitor labor costs, and keep overtime within forecast.
Handle shift closures, room deposits, refunds, rebates, and necessary paperwork.
Respond promptly to emergencies, complete incident reports, and follow up with guests and staff.
Manage same‑day room inventory and rate yielding.
Perform annual performance reviews and coaching of direct reports.
Carry out any additional duties assigned by the Director of Operations.
Key Competencies & Behavioral Expectations
Demonstrate Arlo Hotels’ core pillars: Authentic, Creative, Integrity, Thoughtful, Approachability.
Maintain courtesy and respect toward guests in all interactions.
Lead as an inspirational manager who motivates the team to embody Arlo’s vision of superior guest service.
Serve the Front Office team with honesty, integrity, and integrity.
Qualifications
Hospitality Diploma or Degree Preferred.
Minimum 3+ years in a management position within hospitality.
Experienced in managing front‑desk operations and staff training.
Proficiency with Opera & PBX systems.
Fire and Life Safety Director Certification required within the first six months.
Knowledge
Hospitality or Customer Service fundamentals.
Hotel operational systems, including Opera and PBX.
Fire and Life Safety regulations with requisite certification.
Salary $85,000 – $90,000 per year
Employment Details
Seniority Level: Mid‑Senior
Employment Type: Full‑time
Job Function: Other
Industry: Hospitality
To apply, please submit your resume and cover letter via our application portal.
#J-18808-Ljbffr