Freelance Global Service Delivery Manager - 6-12 Month Contract
We are looking for an experienced Service Delivery Manager to join our client on a 6-12 month freelance contract. This is a fantastic opportunity to play a key role in shaping and strengthening their global service delivery function, ensuring smooth collaboration between internal teams and external vendors while driving service excellence across the business.
Contract Details
- Duration: 6-12 months (freelance contract)
- Location: Travel required to Parma, Italy (on-site presence during key phases)
- Start Date: ASAP
This role will require regular travel to Parma, Italy, with flexibility on-site as needed.
Key Responsibilities
- Lead and develop the service delivery function to align with evolving business needs.
- Oversee the end-to-end delivery of IT and digital services, ensuring efficiency, compliance, and high customer satisfaction.
- Foster a culture of service governance and continuous improvement.
- Collaborate with internal stakeholders and external partners to ensure resources are allocated effectively.
- Monitor performance against SLAs and KPIs, driving corrective actions where necessary.
- Analyse third-party and internal processes, creating strategies for optimisation.
- Prepare and present performance reports to leadership, highlighting achievements and areas for improvement.
- Lead service delivery meetings with vendors and internal teams.
Ideal Profile
- Proven experience in Service Delivery Management within a global organisation.
- Strong knowledge of SLAs, KPIs, XLAs, and ITIL-based processes.
- Understanding of Service Desk, Infrastructure Operations, and AMS services.
- Excellent communication and stakeholder management skills.
- Relevant certifications (e.g., ITIL) would be an advantage.
- Ability to operate in international, multicultural environments.
If you're a Service Delivery professional who thrives in dynamic, global environments and you're open to working in Italy, we'd love to hear from you.
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