PSocial network you want to login/join with: /ph3Front Desk Manager - Splendido Mare a Belmond Hotel Portofino, Portofino /h3pcol-narrow-left /ph3Client: /h3h3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3pc2daceb5e3aa /ph3Job Views: /h3p4 /ph3Posted: /h3 h3Expiry Date: /h3 pcol-wide /ph3Job Description: /h3pSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form. /ppWe are looking for a Front desk manager to join our Front office team. /ppThe ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community. /ppstrongMain duties and responsibilities: /strong /pulliGreeting guests and ensuring that they receive an efficient and friendly check-in and check-out /liliRooming our guests /liliAnswering enquiries and providing information about the hotel and local area to guests /liliOrganising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service. /liliImplementing of the Leading Quality Assurance Standards /liliSupporting, training, and supervising front office staff. /liliMaintains working relationships and communicates with all departments. /liliAllocate guest rooms according to the reservation requests and guests needs /liliVerifies that accurate room status information is maintained and properly communicated. /liliResolves guest problems quickly, efficiently, and courteously. /liliConducts regularly scheduled meetings with the front office team /liliMaximize room revenue and occupancy by reviewing status daily. /liliEnsure implementation of all hotel policies and house rules. /liliOperate all aspects of Front Office computer systems. /liliEnsure answer to all messages and emails in a timely and professional manner. /liliMonitor all V.I.P 's special guests and requests. /liliReview daily front office work and activity reports generated by Night Audit. /liliReview Front office log book and guest feedback on a daily basis. /liliMaintain an organised and comprehensive filing system with all documentation /liliPerform Duty Manager duties and other duties requested by management /li /ulpstrongRequirements /strong /pulliAt least 5 years of previous professional experience preferably at international level in the same role; /liliFluent in English and Italian. A third language is required; /liliKnowledge of Hotel Management software /liliKnowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) /li /ulpstrongOther requirements: /strong /pulliCollaboration: be able and willing to work as a team player /liliDrive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues /liliGlobal perspective: treat each other with respect and inclusiveness regardless of position, level or background /li /ulpstrongBelmond and you: /strong /pulliWe offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Front Desk Manager /liliStart date: March 2025 End date: January 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path. /liliSalary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR /liliAccomodation in our staff house including breakfast, staff cantine /liliBus ticket as benefit for the contract period /liliDiscovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages /li /ulpstrongAbout Belmond: /strong /pulliBelmond has been a pioneer of exceptional luxury travel since 1976.Its portfolio extends across 24 countries with46remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. /liliBelmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. /liliBelmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. /li /ul #J-18808-Ljbffr