Overview
La description in italiano e inglese è fornita per Borgo San Felice Resort, un Relais & Châteaux situato nel Chianti Classico. L'hotel offre piscina, The Botanic Spa, ristoranti gourmet e edifici storici; è una tenuta vinicola rinomata con una produzione internazionale. L’esperienza combina ospitalità, cultura del vino e gastronomia, con esperienze di degustazione e percorsi dedicati.
En la idoneità de la descripción, Borgo San Felice es una propiedad de Relais & Châteaux con una visita a un borgo medievale restaurado, piscina, spa e ristoranti, accompagnando la cultura del vino con degustazioni e percorsi dedicati. L’esperienza è arricchita da vini prestigiosi e da l’atmosfera unica del borgo.
TASKS AND RESPONSIBILITIES
* Welcome guests and manage guests’ requests and complaints in line with our service culture
* Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
* Use visual cues to seat Guests in either the bar or dining area depending on their preference
* Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
* Answer incoming calls to the restaurant and provide appropriate service
* Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
* Attend to special Guest needs and requests
* Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
* Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
* Help dining room staff by setting and clearing tables; replenishing water; serving beverages
* Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
* Receive payments by validating credit charges; approving checks; accepting currency;
* Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
* Contribute to team effort by accomplishing related results as needed
* Follow Standard Operating Procedures and brand identity guidelines
* Comply with all health, safety and hygiene standards and policies.
* Balance the cash register at the start and close of each shift.
Qualifications
* Possess a good command of English and Italian.
* Great storytelling skills.
* An excellent verbal manner and proven customer service skills.
* Good knowledge or experience in the hospitality industry.
* Good organization skills with an attention to detail.
* A team Player with flexible & positive attitude.
* Good leadership and training experience.
* Passion for the hospitality industry & F&B
* Able to work in a fast paced environment & remain calm under pressure.
* Be able to demonstrate experience in complaint handling.
Additional Information
Si offre:
* Contratto Stagioanale Marzo Ottobre
* CCNL Turismo/Alberghi
* Disponibilità full-time, 6 giorni su 7
* Vitto e alloggio in appartamento condiviso (cameradoppia), utenze a carico aziendale
* Formazione interna su procedure, gestione e standard Relais & Châteaux
* Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
* Possibilità di trasferte per formazione specifica
* Accesso agevolato ai servizi dell’hotel secondo policy aziendale
Full-time availability, 6 days out of 7
* Board and lodging in a shared apartment (doublerooms), utilities covered by the company
* Internal training on procedures, management and Relais & Châteaux standards
* Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
* Possibility of travel for specific training
* Discounted access to hotel services according to company policy
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