Coordination and management of all customer technical support activities, including : Providing advice on product selection based on customer needs Analyzing data and requirements from the market Developing potential technical specifications related to pricing and contractual requirements Managing and interpreting customer requirements to understand and anticipate their needs Identifying and resolving market complaints, recommending corrective actions to prevent recurrence Investigating new applications or product improvements based on market demands Aligning technical requirements with product specifications internally Staying updated on competitor products and conducting business intelligence activities Coordinating prototyping activities according to customer timelines and requests Managing the allocation of approved exempted materials Your profile Minimum 2-3 years of experience in a similar role; experience in similar industrial environments is preferred. Proven leadership skills with the ability to motivate and develop team members. Strong technical knowledge of the printing sector and problem-solving skills Excellent verbal and written communication skills for effective interaction with clients and stakeholders Proficiency in creating and maintaining technical documentation and reports Customer service orientation focused on client satisfaction Understanding of technical service processes and industry standards Knowledge of relevant industry regulations Ability to work efficiently in a fast-paced, dynamic environment Proficiency in English Our offer Join Continental and take the first step by filling out the online application. About us Continental develops innovative technologies and services for sustainable and connected mobility. Founded in 1871, the company offers safe, efficient, intelligent, and affordable solutions for vehicles, machinery, traffic, and transportation. In 2023, Continental's preliminary sales were €41.4 billion, with around 200,000 employees across 56 countries. Continental Coated Systems Italy is a global leader in the printing blankets market. Leadership level : Leading Self Job flexibility : Hybrid Job Legal Entity : Continental Coated Systems Italy S.p.A. If you have a Continental email, you can apply using it and track your application status online. If not, apply via our external portal. Note : Only current Continental employees can apply through this portal. External applicants should use the external job portal. I confirm that I am currently a Continental employee. Applications via the internal portal do not create any legal employment rights. Share this post with colleagues Copy the URL and share via email or Teams. Remember, only Continental employees can apply internally. For external sharing, use the external portal. J-18808-Ljbffr J-18808-Ljbffr J-18808-Ljbffr