Job Overview
We are seeking a highly motivated Digital Customer Engagement Manager to join our team. As a key member of our organization, you will play a critical role in supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services.
About the Role
This is an excellent opportunity for a talented individual to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will be responsible for orchestrating the overall service/project delivery according to planned scope, budget, and milestones. You will also support de-escalations of critical customer situations and contribute to customer release and maintenance activities.
Key Responsibilities
* Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* SUporting de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
* Contributing to customer release and maintenance activities
* Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
* Executing and supporting problem management and continuous improvement
* Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Requirements
To be successful in this role, you will need to have:
Technical Skills
* Technical expertise in SAP Basis area with minimum of 5 years of experience.
* Good understanding & hands-on experience required in HANA database.
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experience
You will require 5 - 6 years' experience with multi-national software/IT organizations and 2+ Cloud knowledge (e.G. through Solution Management, Consulting and/or Delivery Program management).
Language Proficiency
You must have Italian - C2 or Native Level speaker and English - B2 and above.