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IT Help Desk & Cybersecurity Compliance Manager
Masterbilt Inc. is seeking a hands‐on IT Help Desk & Cybersecurity Compliance Manager to support day‐to‐day IT operations across all company locations while assisting with cybersecurity and CMMC Level 2 compliance efforts.
This role is help desk‐focused, serving as the primary point of contact for employee IT support, new‐hire technology setup, system access, and ongoing maintenance. In addition, this position supports cybersecurity documentation, user compliance, and coordination with external IT providers to ensure Masterbilt remains compliant with CMMC Level 2 and government contract requirements.
The ideal candidate enjoys helping people, troubleshooting technology, staying organized, and supporting a secure IT environment in a manufacturing setting.
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Key Responsibilities
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IT Help Desk & Employee Support (Primary Focus)
Serve as the first point of contact for all internal IT support requests across all Masterbilt locations
Set up computers, accounts, and system access for new hires on their first day
Perform employee onboarding and offboarding IT tasks, including:
Email and system access
MFA setup
Troubleshoot hardware, software, printer, and network access issues
Coordinate repairs, replacements, and updates for employee devices
Manage operating system updates, patches, and routine maintenance
Maintain IT ticket tracking, prioritization, and resolution
Maintain IT asset inventory and lifecycle documentation
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Cybersecurity & Compliance Support (Secondary Focus)
Support CMMC Level 2 and NIST 800‐171 compliance efforts
Assist with maintaining:
System Security Plan (SSP)
POA&M
Evidence and documentation repositories
Enforce security best practices for:
Access control
MFA usage
Support employee cybersecurity training and annual compliance acknowledgments
Assist with vendor coordination for cybersecurity tools (EDR, patching, logging, etc.)
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Act as the internal liaison with outsourced IT providers and MSPs
Escalate complex issues while tracking resolution and follow‐up
Ensure IT and cybersecurity controls are implemented consistently across all sites
Support audits, assessments, and documentation requests as needed
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Documentation & Governance
Maintain clear, organized IT and cybersecurity documentation
Assist with policy updates related to:
Acceptable use
Access management
Data protection
Ensure IT processes align with company security and compliance standards
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Requirements
Qualifications
Required
2–5 years of experience in:
IT Help Desk or IT Support
Strong troubleshooting skills across Windows systems and common business applications
Experience setting up and supporting user accounts, computers, and peripherals
Comfortable supporting multiple locations and remote users
Strong organization, communication, and follow‐through
Preferred
Exposure to cybersecurity frameworks (CMMC, NIST 800‐171, ISO, etc.)
Experience working with managed IT service providers
Manufacturing, aerospace, or regulated environment experience
Security+, Network+, or similar certifications (not required)
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Success in This Role Looks Like
Employees receive timely, effective IT support across all locations
New hires are fully set up and ready on Day One
IT systems are maintained, updated, and secure
Cybersecurity documentation and evidence remain organized and audit‐ready
IT issues are tracked, resolved, and communicated clearly
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Why Join Masterbilt Inc.
High‐impact role supporting company‐wide operations
Hands‐on work with real ownership and visibility
Opportunity to grow into deeper cybersecurity or IT leadership responsibilities
Support a growing aerospace and defense manufacturing organization
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