Ph3Operations Executive ME South Europe Emerging Markets /h3 h3Responsibilities /h3 ol li pProcess all production activities for ME for the Southern Europe Cluster Emerging Market, liaising with the resorts, the client and RM. /p pContinue the sales process after the confirmation of a group by putting the client needs and expectation at the centre and pro-actively doing upselling. /p pRepresent Club Med towards partners and direct clients and deliver a unique ME experience to create loyalty beyond Club Med brand. /p /li li pBe responsible of ME production (after confirmation of a group till its return) /p pEnsure the booking finalisation by managing administrative and logistic aspects of group sales after confirmation. /p bLiaise with RM for confirmation and booking modifications /b pLiaise with transport to finalize additional transport services, assisting directly the transportation process in support to the department. /p pIncrease the upselling BV by proposing extra services and if needed translate and communicate to the client the resort information. /p bKeep track of the upselling done with monthly report /b pManage the confirmed groups in liaison with the resorts for all services requested by the client : transfer, excursion, gala dinner, cocktails, coffee breaks, team building, meeting rooms, sports, … /p pEnsure that ME referent in the resorts receives a detailed event schedule “Day By Day” for the groups and events as well as the MEGA. /p pSend the “Day By Day” to the client, finalising the program with the group and make all necessary changes internally with all actors (resort, Transport, DMC in case of stop over …). /p pIn case of site inspection organise and set it with the resort and RM. /p bIn case of important group, escort the event /b pKeep in touch with the client during the event and resolve any client disputes and complaints in a professional manner liaising with ME Business Developer. /p pControl that “Getfeedback” survey is sent after each group return, check clients received it and fulfil it. /p pCall partners and / or direct customers to take their feedback after each group return. /p pWeekly monitoring of all confirmed groups with Sales Executive. /p /li li pBe responsible of ME invoices and administrative task. /p pFor Italian market, prepare and issue addendum contracts, if needed in liaison with the Sales Executive. /p pKeep update the costing / prices sharing with client before sending update to administration. /p pCommunicate and instruct administration to send invoices and follow‑up on payments. /p pAfter administration update on payments, if needed call partners and / or direct customers to get payment done. /p pProcess final invoice in COUPA. /p /li li pBe responsible of updating ME tools and respect process. /p pManage all NA Booking Process up to the group departure. /p pInsert rooming list in My Key systems. /p pKeep Portal de Production updated as well as other IT systems involved for ME. /p pRespect all process involved for ME. /p /li /ol h3KPIs /h3 ul liBV STS ME /li liUpselling BV STS (all extra room service sell after confirmation of the groups) /li liGroups feedback through “GetFeedBack Survey” /li /ul h3Profile Required /h3 pbEducation : /b High School Degree and 3 years university, preferably in Tourism Hospitality arena /p pbExperience : /b Proven experience and track record as Operation Executive ME /p h3Skills Required /h3 pbSkills : /b Act in line with the Group and BU strategy, Organisation and time management, Strong Communication skills both written and verbal, Business client oriented, convincing negotiation skills, anticipating, structured, adaptability, interpersonal skills /p pbIT skills : /b Excel, PowerPoint, NA, Salesforce, Portail de Production /p pbLanguage skills : /b Fluent in Italian English and “a plus” if knowledge of French or Spanish /p pbKnowledge : /b CM range of services and products. Experience in a Resort is a “plus”. /p pSeniority level /p pNot Applicable /p pEmployment type /p pContract /p pJob function /p pManagement and Manufacturing /p pIndustries /p pHospitality /p /p #J-18808-Ljbffr