Location Syracuse, Philadelphia Employment Type Full time Location Type Hybrid Department Human Resources Compensation Base Salary Range $130K - $170K - Offers Commission - Offers Bonus _ The base salary range for this position is commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable._ Position Description: As Head of Global People Operations, you’ll lead the global HR Operations function, transforming how HR programs, policies, and processes come to life across regions. You’ll ensure that every HR product developed by the centers of expertise teams or other internal teams operationalized effectively — driving adoption, automation, and continuous improvement. This role combines strategic execution, system governance, and hands-on operational leadership to create a seamless, data-driven, and AI-enabled employee experience. Position Location: Hybrid - Syracuse, NY or Philadelphia, PA area This role operates in a hybrid capacity, with flexibility to work remotely and onsite as business needs dictate. There are no mandated office days; rather, the Head of Global Total Rewards will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the Syracuse or Philadelphia area or other company global locations. Reports To: Chief Human Resources Officer What We’re Looking For: Requirements: - 12 years of progressive experience leading HR operations, shared services, or people systems in a complex, multinational organization - Demonstrated expertise in process excellence, such as Lean, Six Sigma, or continuous improvement methodologies, applied to HR service delivery - Strong skills in workflow optimization, automation, and adoption of AI-enabled tools - Experience managing employee relations and investigations in partnership with Legal and regional HR - Proven ability to partner cross-functionally and navigate competing stakeholder priorities, while elevating communication, transparency, change leadership and collaboration tools as integral to how work gets done - Strong analytical and data-driven decision-making abilities; comfortable interpreting performance metrics and turning insights into operational improvements - Proven experience translating programs into repeatable, consistent playbooks that enable data accuracy, process integrity, governance and efficient localization across a global operating footprint Unleash your potential: What you will be doing and owning: - Lead global HR service delivery and process governance, ensuring consistency, efficiency, and compliance across all regions - Operationalize HR products and programs in partnership with the Strategy and COE teams to drive rollout, adoption, and continuous improvement through clear workflows and measurable outcomes - Oversee HR systems and automation, ensuring data accuracy, integration, and usability while continuously improving processes through AI-enabled tools and insights - Govern employee relations and investigations, partnering with Legal and regional HR teams to ensure fairness, consistency, and compliance - Establish process KPIs and operational dashboards, monitor service delivery performance, and identify trends in data accuracy, case management, and employee experience - Drive workflow optimization and policy harmonization, aligning operations to business priorities and regulatory requirements - Lead the annual people operations and HR delivery roadmap, updating budget planning, governance frameworks, policy libraries, and automation initiatives - Partner cross-functionally with HR Strategy, Total Rewards, Talent, and business leaders to ensure HR delivery systems support strategic goals - Oversee special projects including AI-driven workflow pilots, global policy harmonization, shared services optimization, and M&A operational integration Interview Process: - Interview 1: Video interview with Talent Acquisition Team- Interview 2: Video interview with the Hiring Manager (via MS Teams)- Interview 3: Onsite interview with the Team (Hybrid in person and via MS Teams)