IT System Engineer - Service Delivery & Integration Lead
Joining Serco Italy’s amazing team offers:
* Great career opportunities
* International environment
* Possible hybrid work
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
We’re looking for a IT System Engineer - Service Delivery & Integration Lead, to reinforce the team in our Italy office!
You will be involved in integration activities and play a key role in our Team working on Services related to Destination Earth (DestinE) initiatives. This position offers the opportunity to work on various aspects of Software System Engineering, including end-to-end service design, integration, evolution and project management.
The Difference You Will Make
You will contribute directly to some of Europe’s most exciting space programmes, from Earth observation and climate monitoring to satellite navigation and space safety. Your work will play a vital role in ensuring mission success, enabling better decision-making on Earth and driving innovation in orbit. Whether you’re helping managing spacecraft operations, analysing mission data, or supporting software and systems development, your expertise will help move Europe’s space ambitions forward.
Why Join Serco?
Work in an international and diverse team environment, surrounded by top-tier scientists, engineers, and technical experts.
Access continuous professional development and training opportunities tailored to the space sector.
Be part of a company that values work-life balance, mutual respect, and a commitment to excellence.
Gain exposure to cutting-edge technologies, innovative projects, and mission-critical systems in collaboration with major space agencies.
We look forward to meeting you!
Main Responsibilities
As IT System Engineer - Service Delivery & Integration Lead you will be responsible for:
* Overseeing service design and development activities, coordinating efforts among various internal and external stakeholders
* Managing and coordinating integration activities for new services, ensuring their smooth and effective consolidation into our platform
* Acting as a primary point of contact for external companies during service development and deployment phases, addressing their queries and providing necessary technical and coordination support
* Technically facilitating collaboration between external companies and internal development teams for joint work
* Supporting corrective and evolutive maintenance activities, assisting the follow-up of technical teams, performing troubleshooting, and conducting technical analysis to resolve issues
Successful Candidate
* A Degree in Information Technology (IT), Engineering, Technical Sciences or equivalent is required
* Proven experience in service integration and delivery
* Working experience in project management, or leading software development teams
* Working experience in software design and development
* Strong understanding of cloud platforms
* Familiarity with ITIL or other service management frameworks
* Excellent coordination and stakeholder management skills
* Strong troubleshooting and analytical capabilities
* Experience working with external vendors and cross-functional teams
* Knowledge of Linux/Unix Operating System environment
* Working experience in containerized applications (e.g. Docker)
* Capability of writing technical documentation
* English Level B2 (Upper-Intermediate), written and spoken
* Knowledge of Agile and DevOps practices
* Knowledge of containers orchestration (e.g. Kubernetes)
* Experience of System Engineering processes (e.g., ECSS standard)
* Working experience with Cloud infrastructure and pipeline deployment
* Knowledge of Earth Observation satellite data product formats
* Knowledge of Destination Earth (DestinE) programme
* Critical thinking and self-organization skills
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe .
Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contactthe recruitment team if needed
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IT System Engineer - Service Delivery & Integration Lead
* Salary Salary information available upon application
* Frequency Monthly
* Job Reference IT25/Serco/10892
* Contract Type Permanent
* Closing Date No Expiry Date
* Job Category Satellite & Space Engineering & Science
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