Ph3Job Description /h3 pThe Night Manager of the 5‑star Luxury Hotel “Palazzo Donà Giovannelli” in Venice plays a crucial role overseeing the smooth operations of the property during night‑time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation, and manage the hotel’s various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel’s reputation for excellence and ensuring full guest satisfaction throughout the night. /p h3Responsibilities /h3 pbTeam Management: /b /p ul liProviding leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment /li liLeading regular training sessions to ensure that all team members are well‑equipped and updated to perform their duties effectively /li liRecognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner /li /ul pbGuest Services: /b /p ul liProviding a warm welcome and exceptional service to guests arriving late at night /li liHandling and reporting guest inquiries, requests, and complaints promptly and professionally /li liEnsuring that guests’ needs are met efficiently and effectively during their stay /li /ul pbOperational Excellence: /b /p ul liSupervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance /li liMonitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well‑maintained according to hotel standards, procedures and standards at all times /li liConducting regular inspections of the property to identify and address any issues or concerns /li /ul pbSecurity and Safety: /b /p ul liImplementing and enforcing security protocols to safeguard guests, employees and hotel property /li liMonitoring surveillance cameras and security systems to detect any suspicious activity /li liResponding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner /li liCollaborating with local law enforcement and emergency services /li liConducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability /li liAssisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics /li liIdentifying opportunities to maximize revenue and minimize the expenses during the night shifts /li /ul h3Qualifications /h3 ul liPrevious experience in luxury hospitality with a focus on night operations is preferred /li liStrong leadership skills with the ability to motivate and inspire a diverse team /li liExcellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels /li liSound judgment and decision‑making abilities, especially in high‑pressure situations /li liProficiency in using hotel management software and other computer systems /li liFlexibility to work nights, weekends, and holidays is mandatory /li liBachelor’s degree in Hospitality Management, Business Administration, or related field is highly preferred /li liVery good knowledge of Italian and English; French confidence is a plus /li /ul h3Additional Information /h3 ul liA competitive package (base salary and yearly premio) /li liALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide /li liLearning Development: Opportunity to develop your talent and grow within the property and across the world /li /ul h3Diversity Inclusion /h3 pOur commitment to diversity inclusion: /p pWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /p /p #J-18808-Ljbffr