PAbbott’s infectious diseases business is at the forefront of global health, providing innovative solutions to detect, monitor, and manage infectious diseases. With a comprehensive portfolio of highly sensitive and specific assays, Abbott enables healthcare professionals to make timely, informed decisions with confidence. From molecular diagnostics to rapid point-of-care testing, Abbott’s cutting-edge technologies ensure accurate and efficient results, helping to combat a wide range of infectious diseases, including HIV, hepatitis, and respiratory infections. /ph3Main Purpose of the Job /h3pThe role is crucial in ensuring the accurate and timely preparation of public tenders and quotes. This position also supports various marketing initiatives and manages customer documentation, ensuring compliance with company policies and GDPR regulations. /ph3Key Responsibilities /h3ulliPrepare and manage public tenders and quotes, update company reports, and support marketing initiatives. /liliWork closely with sales representatives and managers, update internal files, and ensure compliance with company policies. /li /ulh3Customer Support /h3ulliManage customer documentation, provide support for product registrations, and handle customer inquiries. /li /ulh3Qualifications /h3h3Education /h3pDegree in Business Administration, Economics, Law or a related field. /ph3Experience /h3pPrevious experience in tender and quote management, customer support, or a similar role. /ph3Language Skills /h3pProficiency in Italian and English is essential. Familiarity with telematic platforms for tenders (MEPA, Sintel, Empulia, etc.). /ph3Skills /h3ulliAttention to Detail /liliStrong organizational skills and meticulous attention to detail. /liliCommunication /liliExcellent verbal and written communication skills. /liliTechnical Proficiency /liliFamiliarity with CRM software and Microsoft Office Suite. /liliProblem-Solving /liliAbility to handle customer inquiries and resolve issues efficiently. /liliTeamwork /liliStrong collaboration skills to work effectively with different departments. /li /ulh3Soft Skills /h3ulliIntegrity, attention to detail, accuracy, and teamwork /liliCustomer-oriented with good organizational abilities. /liliPositive reaction to working in a deadline-driven environment and stress resistance. /liliInitiative and adaptability to evolving organizations. /liliSensitivity to the importance of the product. /liliStrong problem-solving skills. /li /ulh3Detailed Responsibilities /h3ulliFollow company guidelines to autonomously prepare documentation for bids, tenders, and offers. /liliAnalyze tender specifications and collaborate with sales representatives and managers to evaluate products and prices. /liliUpdate internal files on ongoing tenders, historical tenders, adjudications, lost tenders, and company reports. /liliPeriodically update all administrative and technical documentation required for tender participation. /liliCheck daily tenders and send them to sales representatives for confirmation and quotations. /liliProvide support to sales representatives for any related questions. /liliAct in compliance with Abbott policies and procedures and collaborate during company audits. /liliManage customer pricing in SAP. /liliProvide customer support via phone, including commercial and product support. /liliSupport product registrations and update product documentation. /liliSend letters to customers regarding product substitutions and analyze price situations. /liliManage all customer documentation requests and maintain archives. /liliKeep all privacy-related documents updated in accordance with Abbott policies and procedures, with support from the Data Protection Manager. /liliSupport the Privacy Manager in drafting and updating the Record of Processing Activities (ROPA). /liliCollaborate with the Privacy Manager to prepare audit documentation. /liliReport any security or personal data incidents to the Privacy Manager. /liliAttend privacy training courses and participate in privacy-related calls. /li /ul #J-18808-Ljbffr