Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated IT Expert. Your Role The IT Expert works within Contract Logistics. In this case, she/he will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. Working as part of the IT National team, the IT Expert will ensure the proper functioning of hardware, software, and Internet connections related to the site, by running help desk activities and monitoring/managing ticketing tools. Your Responsibilities Monitor the health of IT infrastructure of the warehouse Provide first and second level support on IT systems, both onsite and remotely Manage, administer, and support the server and network infrastructure Install and configure local hardware like radio-frequency scanners, label printers, PCs, laser printers Deploy and support KN and other business-related software applications to KN employees Assist users in resolving various IT-related issues Support Microsoft 365 applications and systems Document existing IT systems and future improvements Collaborate on the security of the local IT network Complete all tasks assigned by the National IT Manager Support a 24x7 working environment Participate in on-call duties as required by business needs Support VOIP and other telephony systems Your Skills and Experiences 2–5 years of experience in 2nd level IT support, preferably onsite in hardware-rich environments 0–2 years of experience in large-scale (>300 FTE) highly automated fulfillment operations, with preference for eCommerce, fashion, or retail experience, preferably in multinational companies with matrix organizational structures Proven track record of successfully completing projects related to hardware/software installations and maintenance Knowledge of Windows 11 Desktop and Helpdesk support Experience working in metric-oriented, data analysis-based environments with strict SLAs and deadlines, with the ability to prioritize issues and tasks using ticketing systems Good Reasons to Join Since 1890, KuehneNagel has been committed to shaping the world of logistics with innovative and sustainable solutions. With over 80,000 employees across nearly 1,300 locations in over 100 countries, we are a leading logistics company. Our Italian branch has been active for nearly 60 years, with 32 locations and 1,750 team members serving more than 3,000 clients. We value diversity, equity, and inclusion, aiming to create a welcoming environment where everyone can realize their full potential. Join us to be part of a dynamic, multicultural team dedicated to delivering excellence and innovation. What We Offer Accidental coverage (at & outside work) Extra medical insurance 5 extra days of paternity leave Remote working options for new parents 1 day off for volunteering activities Free tax return support (730) Free social welfare consulting (e.g., INPS, disability, pension) Over 1000 discounts on products and services Special travel discounts with Interline Turismo Full access to Fitprime (3000 gyms, pools, sports centers) Online workouts (yoga, mindfulness, cardio) and nutritionist support Speexx digital language coaching platform for you and a guest Engagement activities to inspire you! J-18808-Ljbffr J-18808-Ljbffr