MISSION
AMI is looking for a new brand's ambassador in-store ASAP
They will be responsible for customer service in the store while complying with retail process.
* Welcoming clients in store in compliance with AMI's spirit of service
* Advises customers, offers looks and additional products to give the client a AMI look.
* Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
* Follow-up on clients, ensure CRM emails are sent after a visit
* Monitoring of personal KPI's as well as those of the store
* Direct reporting to the store manager and to the assistant store manager
* Respects the application of retail processes in the store
* Ensures customer service meets AMI in-store service standards to guarantee the best service
* Participate in stock management: deliveries, loans, defectives, transfers, cycle counting ...
* Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.
* Actively participates in the store's VM implementations and rotations.
* Cashing and management of cashier tools
Profil
* Experience in luxury sales and/or designer clothing and familiar with sales techniques.
* Curious and willing to dedicate yourself to a new project.
* Smiling, dynamic, involved, and excellent interpersonal skills.
* Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
* Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
* English and Italian are mandatory.
* Contract: Permanent Contract and full-time
Dates : ASAP