Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.
Program Service Coordinator based in Rome Office for an American Tour Operator.
6 months fixed term contract.
The successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company’s excellence goals, and assisting Trip leaders to achieve excellence goals during the season.
Preparing all materials necessary for Tour Guides prior to the tour
Assisting to resolve quality issues related to the tour, itinerary and features included in the program
Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
Data entry and database management to ensure accuracy of company systems
Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
Use of internal systems GERT, TABLEAU, LOTUS NOTES
Organizing logistics with Hiring/Training/Kick off/Events
Review and scan surveys
Taking care of logistics of annual meetings
Assisting the Manager of Trip Leader in organizing hiring training logistic
Posting Job Advertisement
Assist Trip Leader Manager with Performance Management actions
Use of Excel file for administrative tasks
2+ years’ experience in Travel & Tourism Business preferred.
~ Fluent English written and spoken (Company official language: English)
~ Proficient with Microsoft Office package (especially Excel)
~ Strong People Skills & Customer Care Oriented
~ Demonstrated success in making tough decisions and taking risks
~ Ability to travel 15% of the time and working longer hours
~ Passion for travel
~ Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
Training Plan first 90 days
Performance Management
Friday homework
Flexible approach & great office environment
Please submit your application in English to applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes.