A career at Maison Valentino offers the opportunity to grow in a dynamic environment where business and creativity intersect within an inclusive and open-minded community.
Maison Valentino values a colleague-centric approach, emphasizing individual contributions and behaviors as key to our collective success. Each team member plays a crucial role in ensuring that every customer need is met with mastery, creativity, and care.
Position:
CLIENT ADVISOR Part-Time - Categorie Protette (L.68/99) - The Mall Leccio
We are seeking a highly motivated Client Advisor for our boutique in The Mall Leccio. The ideal candidate will have a passion for creating an exclusive customer experience, be results-oriented, eager to learn, stay current with fashion trends, and have a strong interest in our brand and products.
Responsibilities include:
* Master the client journey and create emotional connections with customers;
* Engage existing and prospective clients according to weekly plans set by store management;
* Deliver impeccable Valentino Couture service throughout all phases of the customer interaction (preparation, greeting, exploration, presentation, closing, farewell);
* Focus on developing and retaining existing clients while recruiting new ones;
* Engage customers through various selling opportunities such as walk-ins, private appointments, and phone consultations;
* Participate actively in sales routines and partnership activities.
Operations and Visual Merchandising:
* Manage all sales and after-sales activities, including returns, repairs, and complaints;
* Ensure proper product maintenance and replenishment on the floor;
* Maintain knowledge of warehouse stock across all categories to ensure shelves are stocked and sales are maximized;
* Follow administrative and operational procedures;
* Coordinate with visual teams to ensure display guidelines are followed and report relevant information to management.
Qualifications:
* Retail experience;
* Excellent interpersonal and communication skills;
* Fluency in English and Italian is essential; additional languages are a plus;
* Team player with a proactive attitude;
* Strong knowledge of high fashion;
* Ability to adapt to changing company needs;
* Existing client network in the luxury sector.
The Valentino ecosystem fosters a diverse talent pool, encouraging inclusivity and equity. Our culture promotes a sense of belonging, passion, and engagement, forming the foundation of our multifaceted community.
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