What you’ll do
As part of the European Vodafone Network Operation (VNO) Organization and included into Cloud&OSS department, Infra & OS Technical Coordinator is the activities's accountable for operation & maintenance of Infrastructure and Operating System in Network Ops environment (Sysadmin and Fast Delivery) for Italy
Who you are
Main responsibilities
1. Change Management: Manage and execute changes, providing assistance in new projects during all stages, including design, planning, delivery, assessment, operation and maintenance
2. Incident Management: Performing troubleshooting and error handling for, Database and HW infrastructure layers until issue definitive resolution within the agreed SLA. The aim is to minimize the service outages due to any reason, with the highest quality in the incident resolution.
3. Problem management: avoid repetitive incidents, identify and solve the root causes. If needed, engage external stakeholders and lead the final implementation of the solution to the problem.
4. Guarantee the required security obligations across the entire perimeter of the platforms under its responsibility (Security activities patching, vulnerability, hardening) according to the best practices and company procedures
5. Periodic monitoring of platforms, performance tuning, capacity planning and trend analysis
6. Team Working oriented approach and ability to work across multi-functional boundaries
7. Decision-making & Problem-solving skills and attitude to manage emergency situations to deliver results and improve performance
8. Managing and supporting a mixed environment of Windows, RedHat, HP-UX, Solaris, Linux and the others Operating Systems most used and db Oracle
9. Good knowledge of automation solutions (Ansible, Big Fix, Git, Python)
Key performance indicators:
10. Build good relationship with stakeholders
11. Stimulate the synergies, harmonization and consolidation activities inside the Network Operation
12. Ensure network evolution plans and new service introduction
13. Service availability and quality with fast reaction time to incidents
14. Reduction in incidents caused by change
Must have technical / professional qualifications:
15. University degree: faculty of Computers, Telecommunications or Information Technology
16. Experience in Telecommunication on similar position
17. Good communication skills, Italian and English (spoken and written)