Responsibilities
Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Manage the guests’ digital experience, according to the global strategy. Manage customer incidents, following the established protocols. Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. Verify material orders following the set product guidelines, for better optimisation of economic resources. Health & Safety / Healthy Workplace
Be knowledgeable of the personal protective equipment and use it correctly. Be knowledgeable of the methods, work procedures and risks inherent to their activity. Requirements
Education and Training: University degree, preferably Tourism or Hospitality, Marketing or similar. Languages: Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset. Specific Knowledge: Knowledge of brand strategies Knowledge of hotel management and/or Customer Experience tools Financial knowledge Knowledge of Hotel Operations Ability to lead and inspire a team Organisation and planning Analytical capacity Proactivity and Innovation Excellent communication skills High vocation for service Problem-solver Attention to detail At Meliá we are all VIP. We are committed to equal opportunities and to promoting equality and diversity, avoiding discrimination and valuing diversity and inclusion among our employees as essential for our success as a global company. We also support a sustainable growth of our industry through a socially responsible team and a motto of Towards a sustainable future, from a responsible present. If you want to be “Very Inspiring People”, follow us on INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR.
#J-18808-Ljbffr