On behalf of our esteemed Client, an important High Luxury Brand with a strong presence in the Retail, we are seeking the following profile to enhance its customer service operations and elevate the team’s performance:
IN STORE CLIENTELING MANAGER / HIGH LUXURY BRAND / Temporary MISSION / ROME
Key Responsibilities:
- Design and deliver tailored training programs focused on customer experience and service excellence.
- Lead initiatives to refine customer interaction strategies, ensuring a personalized and exceptional service.
- Provide continuous coaching and constructive feedback to maintain high service standards.
- Shape the customer journey through effective training, mentoring, and service delivery.
- Track and measure the effectiveness of training programs to drive continuous improvement in customer satisfaction.
- Collaborate with cross-functional teams to ensure training aligns with broader business goals.
Requirements:
- Proven experience in a customer-facing role within luxury retail or hospitality, with prior training or coaching experience highly desirable.
- Strong communication, presentation, and leadership skills.
- Deep knowledge of luxury service principles, with a passion for delivering outstanding customer experiences.
- Fluent in both English and Italian.