Job Overview
The AI Specialist will support the design, implementation, and adoption of Artificial Intelligence solutions across the organization, with a particular focus on improving business processes, marketing effectiveness, customer engagement, and operational efficiency.
Key Responsibilities
* Support the execution of the company AI roadmap defined by the AI Leader.
* Identify opportunities to apply AI technologies to business challenges.
* Evaluate emerging AI technologies, tools, and vendors.
* Contribute to AI governance, best practices, and standards.
* Design, develop, test, and deploy AI-powered applications and automations.
* Build and optimize Generative AI use cases using LLMs (e.g., Copilot, Salesforce Agentforce, Anthropic).
* Develop AI assistants, copilots, chatbots, and workflow automations.
* Integrate AI solutions with existing business systems (ERP, CRM, marketing platforms, knowledge bases).
* Collaborate with IT teams to ensure proper data availability and quality.
* Support data preparation, model fine‑tuning, and prompt engineering activities.
* Monitor AI system performance and recommend improvements.
* Ensure compliance with cybersecurity, privacy, and data governance requirements.
* Support Sales and Customer Service AI initiatives.
* Train business users on AI tools and best practices.
* Promote AI adoption across departments through workshops, demonstrations, and internal evangelism.
* Develop training materials, documentation, and user guides.
* Act as an internal AI evangelist and change‑management champion.
Required Qualifications
* Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or related field.
* 1–2 years of experience in AI solutions, data analytics, automation, digital transformation, or marketing technology.
* Proficiency in generative AI platforms and LLMs.
* Experience in prompt engineering, Python, SQL, APIs, and integrations.
* Knowledge of Power Platform / Power Automate, Cloud AI platforms, and data visualization tools (Power BI, Tableau).
* Familiarity with machine learning fundamentals, CRM platforms (Salesforce, Hubspot), marketing automation platforms, and customer journey analytics.
Preferred Qualifications
* Experience implementing enterprise AI solutions.
* Familiarity with Retrieval‑Augmented Generation (RAG), vector databases, and knowledge‑management systems.
* Understanding of MLOps concepts.
* AI certifications (Microsoft AI Engineer, Salesforce Agentforce, Google AI, OpenAI, etc.) are a plus.
Soft Skills
* Strong analytical and problem‑solving mindset.
* Excellent communication and stakeholder‑management skills.
* Ability to translate business requirements into AI solutions.
* Curiosity and a continuous learning attitude.
* Project management and organizational skills.
* Collaborative ability to work cross‑functionally across IT, Marketing, and Business teams.
Place of Work
Casole d'Elsa (SI)
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