We are looking for a reliable and customer-focused IT Support Specialist to provide technical assistance and support for computer systems, hardware, software, and networks. The ideal candidate will troubleshoot issues efficiently, ensure systems run smoothly, and deliver excellent service to internal users.Key ResponsibilitiesProvide first- and second-level technical support to end users via phone, email, chat, or in personDiagnose and resolve hardware, software, network, and system issuesInstall, configure, and maintain desktops, laptops, printers, mobile devices, and peripheralsSupport operating systems, productivity tools, and business applicationsSet up and manage user accounts, permissions, and access rightsMonitor system performance and escalate complex issues when requiredMaintain accurate documentation of issues, solutions, and IT proceduresAssist with system upgrades, patches, and security updatesEnsure compliance with IT policies, data protection, and security standardsWhat You HaveAt least 3 years of experience in an IT support or helpdesk roleBachelor's degree in Information Technology, Computer Science, or in a related field or equivalent work experienceStrong knowledge of Windows and/or mac OS operating systemsBasic understanding of networking concepts (LAN/WAN, TCP/IP, VPN)Familiarity with hardware troubleshooting and common office softwareExcellent problem-solving and communication skillsAttention to detail and documentation accuracyAbility to prioritize tasks and manage time effectivelyStrong collaborative skillsFluency in EnglishWhat Would Be Nice to HaveIT certifications (e.g., Comp TIA A+, Network+, Microsoft certifications)Experience with ticketing systems and remote support toolsKnowledge of cybersecurity best practicesBenefitsPerksLearning Friday. If our team members know more, so do we. That's why we give everyone a training budget that they can spend on books, online courses or other training materials.Lavoro da remoto. Trains can be