Overview
We arePramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
Established in ****, we have evolved our product portfolio and become a global benchmark for generators and warehouse material handling equipment.
We are now looking for anIT Application Training Coordinatorwho will be responsible for developing and maintaining training content for multiple programs within the Generac Digital Business Office.
The IT Application trainer will prepare thorough content and deliver it in training sessions, and will gather and document feedback from users after go-live initiatives as needed.
The training analyst will create comprehensive, role-specific training courses using industry and training best practices and a variety of training vehicles.
Main Responsibilities
Design, develop, and delivertraining programs focused on ERP and CRM systemsfor end users, employees, and Subject Matter Experts, including "Train the Trainer" initiatives.
Develop and implement training courses for employees including refresher training.
Present system functionality via in-class or virtual settings.
Provide training support for integrated enterprise systems such as Oracle, SAP, Salesforce, and other business applications, ensuring users understand system functionality and business processes.
Assist in the preparation of formal project communications, user guides, and training materials to support system rollouts and process changes.
Conduct needs assessments to identify training options.
Contribute to testing to become an expert in new functionality.
Serve as a change agent for the Customer Experience organization by identifying and executing continuous improvement efforts and partnering with Change Management Specialist, Global Business Process Owners and Leadership Teams.
Act as a Super User within designated functional area, providing expert support and user guidance as needed.
Work Experience
2-3 years' experience as an IT Application Trainer, Learning Facilitator, or Learning and Development Specialist.
Knowledge / Skills / Abilities
Strong knowledge ofCRM and ERP systems, with practical experience in training end users on platforms such as Oracle, SAP, Salesforce etc.
Strong understanding of business processes and how they integrate with enterprise applications.
Ability to tailor learning needs to match the needs of the organization.
Strong knowledge of traditional and modern learning techniques.
Proven track record of designing and delivering impactful and engaging learning activities to enable adoption for organizational CRM Transformation, with knowledge of methods such as face-to-face training, distance learning modules, and workshops.
Experience assisting in training needs analysis along with collecting training feedback from participants to enhance future sessions.
Acts as the first line of defense on basic to advanced questions related to development stages, sprint schedules, user story backlog, and how-to guidance.
Experience managing training schedules and delivery logistics across different time zones.
Experience using Microsoft Office (PowerPoint, Word, Excel, Teams).
Excellent verbal and presentation skills with people at all levels of an organization.
Collaborate with developers to unit test and verify that solutions meet business requirements.
Outstanding organizational and time-management skills with a demonstrated ability to meet deadlines and prioritize effectively.
Ability to adjust to different learning styles to keep agents engaged and retaining information.
Maintain comprehensive and up-to-date documentation of training materials, schedules, and feedback.
Exceptional attention to detail, follow-through, and strong analytical skills.
Multilingual capabilities are considered a strong asset.
Place of Work
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
Seniority level
Associate
Employment type
Full-time
Job function
Training and Information Technology
Industries
Industrial Machinery Manufacturing
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