Overview
Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service for the LGC Proficiency Testing organisation at our location in Milan.
Responsibilities
* Deliver supportive advice and excellent service to customers in Italy.
* Ensure that all incoming customer enquiries are processed timely or escalated to ensure response times are within agreed timescales.
* Record incoming customer orders accurately with attention to detail so that errors are reduced and follow up orders.
* Support other defined customer territories when operationally required and work collaboratively with other teams to deliver an excellent customer experience.
* Learn about LGC Standards products and services and keep up-to-date with changes.
Qualifications
* Experience working in a customer service environment.
* Good organizational skills, ability to prioritize and meet deadlines, and proactively drive things forward.
* Strong communication skills and ability to relate to all levels of the business.
* Positive attitude and enjoy working both in a team and individually.
* Excellent in spoken and written Italian and fluent in English.
* Computer literate with very good keyboard skills.
What we offer
* Comprehensive training and mentoring for a successful start.
* Interesting tasks and career opportunities in an innovative, international company.
* Work-life balance through flexible, family-friendly working hours and hybrid work models.
* Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits.
* Various offers for employees on health management as well as online offers for childcare and learning support.
About LGC and values
* OUR VALUES: Passion, Curiosity, Integrity, Brilliance, Respect, Equal Opportunities.
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Shortlisting, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
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