IT SUPPORT SPECIALIST
Location: Trento, Italy
Type: Dispatch/Part time
Hours: (10-20) Hours Per week
Description: We are hiring an IT Support Specialist in Italy.
Responsibilities:
1. Provide first/second level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Basic knowledge of the Mac operating system to support Apple PC users.
7. Install, upgrade, support, and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
10. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
11. Broad experience of IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
13. Perform other duties as assigned.
Requirements:
* Must hold a valid work permit.
* Extensive knowledge and understanding of IT and computers.
Salary: Negotiable
To apply: nishat.kayser@bcic-swiss.com
Company Details:
BCIC Swiss GmBH
Contact: Shomi Kayser Nishat, Talent Acquisition Specialist
Email: nishat.kayser@bcic-swiss.com
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