On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).
Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.
: Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives. Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist.
Store
Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.
Missions Description: # Stock Management & Logistics:
- Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
- As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
- Organize inventory management (weekly cycle counts and annual inventory). # Process/Internal Control:
- In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
- Be responsible for staff training on policy & process. # Care Services (Repairs & Returns):
- Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.
- Review after-sales reports and initiate action plans as needed.
- Be responsible for staff training on Care Services guidelines. # Till & Cash Management:
- Supervise till operations.
- Be responsible for expense control. # Store Systems Referent:
- Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store.
- Realize ad hoc demands concerning equipment/application access in E-services.
- Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.). # Facilities Management:
- Supervise supplies needs (uniform/consumable supplies).
- Maintenance and store upkeep.
Profile Required: This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes: # Strong understanding of Customer Service needs and Customer priorities. # Innovative, proactive, and strategic. # Team-focused with a desire to collaborate effectively. # Organized, methodical, and rigorous. # People management skills. # Communication skills.