Role Overview
The role of a Technical Solutions Specialist is to provide technical expertise and support to customers, sales teams, and distributors. This involves analyzing application requirements, developing technical proposals, and recommending optimal solutions.
* Create quotes for pumps, grinders, and custom electrical control panels using the ERP system, ensuring accurate and competitive pricing for clients in the water and wastewater industry.
* Answer technical questions from both customers and the sales team, providing expertise on equipment controls, electrical control panels, and related systems.
* Source necessary information from suppliers to support the design and implementation of equipment controls and electrical control panels.
* Compile submittal packages to send to customers, including detailed documentation on pumps, grinders, and electrical control panels.
* Oversee orders from start to finish, coordinating with engineering and manufacturing teams to ensure timely delivery of custom electrical control panels and related equipment.
* Review purchase orders for parts and assembly orders, comparing for accuracy and data entry quality, with a focus on components related to equipment controls and electrical systems.
* Enter and confirm parts orders, ensuring all components for electrical control panels and related equipment are accurately documented and processed.
* Quote parts, replacement kits, and replacement models, including those for electrical control panels and equipment controls.
* Request clean specifications from engineers and end users to facilitate the design and manufacturing of custom electrical control panels and equipment control systems.
* Request submittal packages from suppliers for motors, gearboxes, panels, and other components related to equipment controls and electrical systems.
* Schedule upcoming bids in the ERP system and Salesforce, coordinating with sales and engineering teams to align on opportunities related to equipment controls and electrical control panels.
This role requires a strong background in positive displacement pumps, pump control systems, and the ability to review and quote based on engineering specifications. The ideal candidate will have excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Requirements
* A minimum of 7 years of experience in Application Engineering or Inside Sales in the pump and controls industry.
* A Bachelor's degree in Mechanical or Chemical Engineering from an accredited college or university.
* Extensive knowledge of positive displacement pumps (rotary lobe, progressive cavity, gear, or diaphragm pumps).
* Experience in reviewing, interpreting, and quoting from engineering specifications.
* Strong background in pump selection, system design, and performance analysis.
* Familiarity with pump control systems, automation, and electrical integration (VFDs, PLCs, sensors).
* Ability to develop technical proposals, quotations, and bid responses with a high degree of accuracy.
* Strong analytical and problem-solving skills.
* Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
* Proficiency in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and CAD software (but not required).
Preferred Qualifications
* Experience in wastewater, industrial processing, or agricultural applications.
* Working knowledge of fluid dynamics, mechanical seals, and material compatibility.
* Prior experience collaborating with OEMs, engineering firms, and large industrial customers.