Job Description
We are seeking a highly organized and detail-oriented Dispatch Coordinator to join our team. In this role, you will be responsible for coordinating the dispatching of service technicians, managing logistics, and ensuring timely and efficient service delivery to our customers.
This is an onsite position located in Italy, and you will be part of our Customer Technical Support Organisation. You will report to the Italy Customer Support Manager and work closely with managers, service technicians, customers, and internal departments.
Your primary responsibility will be to prioritize and schedule/dispatch field service resources based on availability, skill set, and geographic location. You will also coordinate the transportation and delivery of diagnostic equipment and parts to service locations in line with established processes.
You will maintain clear and effective communication with all stakeholders and ensure that all necessary tools, parts, and documentation are available for service technicians before dispatch.
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Requirements
* High School Diploma or Equivalent: A degree in Logistics, Business Administration, or a related field is preferred.
* Experience: Minimum of 2-3 years of experience in a dispatching, logistics, or customer service role, preferably within the diagnostics or healthcare industry.
* Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
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Benefits
This is a unique opportunity to join a winning team and accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges.
As a member of our team, you will have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
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About Us
We are committed to advancing and optimizing the laboratory to move science and healthcare forward. We celebrate backgrounds, experiences, and perspectives of all our associates and provide the opportunity to grow and develop professionally.