PJoin to apply for the strongProduct Expert Consumer Lending /strong role at strongING Italia /strong /ppJoin to apply for the strongProduct Expert Consumer Lending /strong role at strongING Italia /strong /ppDirect message the job poster from ING Italia /ppConsumer Lending is one of the bank’s most digital products where we are continuously improving our instant processes and increasing the value propositions for our customers. Do you want to be part of a high performing and cooperative team to help in achieving our ambitious goals for a superior customer experience? ING is looking for a Product Expert in personal loans, join us! /ppThe Product Expert Personal Loans, positioned as Customer Journey Expert within the Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience. /ppThe candidate works in the team Personal Loans Team together with other experts to achieve the squad's mission. Contributes by anticipating operational and business needs and identifies solutions on the business of lending; he/she is a specialist on consumer lending products features, reference legislation, operation, processes and procedures; collaborates with other Retail Product Owners, with internal corporate functions (e.g. Risk, Legal, Compliance, IT, Business, Strategic Planning Control) and manages the relationship with the external Partners (monitoring the quality of the service of the selected Partners). /ppstrongKey Responsibilities /strong: /pulliSupporting the Squad in the launch of new commercial product, services and initiatives (Canvass/incentives, DEM, Promo, etc.) by interfacing with other internal Departments (Voice of Costumer, Brand and Campaign, etc.). /liliMonitoring the market, catching up new trends, services and products, analyzing competitors' offerings, and proposing new initiatives and ideas in line with ING's strategy. /liliProactively supporting the Squad in the management and control of risks, constantly cooperating with the Credit Risk, Compliance, Legal, DPO, ORM and other departments, and more generally with the relevant offices for correct application of company policies. /liliParticipates in Global working groups with Head Office. Create and own market requirements specifications and business cases for the product. /liliHelps the squad to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements, supporting users in requirements definitions identifying impacted areas and processes and finally execute tests. /liliAccountable for product lifecycle management. This includes product performance management, product marketing and product innovation. /liliPreparing the material necessary for the approval of new products (PARP). /liliIndependently managing, on behalf of the Squad, the obligations necessary for the correct application of the Product Oversight Governance (POG) insurance policy, also interfacing with the representatives of the Partner companies. /liliSupporting the Squad for the appropriate management of action plans deriving from assigned issues and for the correct application of legislative or regulatory updates that affect ING as originator and distributor. /liliSupporting the Squad, in collaboration with the Distribution Channels Learning team, in drafting and updating the training material for channel sales staff (product sheets, training modules, etc.). Carrying out legal watch activities, frequently monitoring institutional sources (Bank of Italy, EBA, Assofin, SIC, etc.) collecting and anticipating any developments in the sector. /liliMonitoring the contents of the ING website in consumer lending section and elevate it both in terms of content and usability with the aim of transforming it into an effective touch point for customers. /liliSupporting the Squad in day-by-day activities and in backlog management with cross activities that allow a broader vision of processes and procedures. /liliWorking in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging. /liliActs as a moderator. Enhances the way of working structurally. Ensures that strategic priorities are made. /liliCustomer Journey monitoring: translates highly complex business to a setup of monitoring. Defines new monitoring standards for ING. /liliUpdating and maintaining operating procedures. /lili3+ years work experience in Product Management/Project Management building in Consumer Lending business development /liliFluent English both written and spoken /liliAn understanding of the Financial market is needed, including benchmark and competitors overview /liliSolid experience of working autonomously in a dynamic, international, and collaborative environment, identifying new potential business opportunities and improvements /liliStrong analytical capabilities and experience of monitoring and tracking financial performance and working data /liliAbility to lead complex projects and working effectively across functions, while managing stakeholders and governance requirements /liliAdvanced MS Office knowledge (i.e. Excel and Power Point) /liliExperience of Process Design flow, in developing new products, with an end-to-end vision. /liliExperience of IT project and working effectively across functions (Legal, Compliance, Transparency, Privacy, Finance). /liliNumerate with analytical capabilities and experience of monitoring and tracking financial performance and working data. /li /ulpstrongSoft Skills: /strong /pulliWell-developed communication and interpersonal skills, with the ability to produce clear and concise presentation /liliCreative problem solver - able to identify real obstacles and viable solutions /liliCustomer focus and customer interest paramount /liliProblem analysis and judgement /liliAnalytical and structured approach /liliVision /liliInitiative /liliTeamwork /li /ulpstrongWorking conditions: /strongFull Time /ppstrongDuration /strong: Permanent /ppstrongAbout ING /strong /ppING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. /pp#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. /pp‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. /ppDo you think you are "a step ahead"? Apply now! /ppstrongThe benefits of joining ING /strong /ppIn addition to being a part of a great team, working in a fun and innovative environment, we offer: /pulliSuper flexible smart working /liliCompetitive base salaries and performance based bonuses /liliDiverse cultures Innovative mindsets /liliInternational Environment /liliCommitment to sustainability /liliLots of training development opportunities to help you grow /liliLots of moments dedicated to physical and mental well-being /liliA special day off when it is your birthday: we call it #doyourbirthday! /liliAnd of course we can’t forget: free water coffee at the office! /li /ulpstrongOur Commitment /strong /ppDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates /ph3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Product Management /lilih3Industries /h3Banking /li /ulpReferrals increase your chances of interviewing at ING Italia by 2x /ppGet notified about new Product Expert jobs in strongMilan, Lombardy, Italy /strong. /ph3Nordmann Italy: Technical Sales Product Manager – CASE/Coatings (all ages, all genders) /h3h3Product Solutions Strategist Creative Products, Italy /h3h3Global Servo Motor Product Business Development Manager /h3h3Manager, Product Management - Subscription Management and SSO /h3h3Product Manager - Healthcare IT Solutions /h3h3PRODUCT OWNER SOLUTIONS EFFICIENZA ENERGETICA PMI /h3h3KERING TECHNOLOGIES Product Owner Intern /h3h3Technical Author (multiple roles and seniority levels) /h3h3Director - Product Management - Security Solutions, Commercialization Italy /h3h3Product, Pricing Market Analysis Energy /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr