Social network you want to login/join with: (Senior) Customer Success Manager Italy, Pescara Client: Location: Pescara, Italy Job Category: Other EU work permit required: Yes Job Reference: 3147576622643675136337143 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) on product usage. You identify potential stumbling blocks in the onboarding process and work with customers and colleagues to resolve them. You oversee upgrades of our solution for existing clients. You help improve our product and processes through close customer contact. Your profile You have at least 5 years of experience in digital (multi) project management, with proven successful projects. You work in a structured and meticulous manner, even under stress, managing multiple tasks efficiently. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment. Experience in automotive or software sectors is a plus but not mandatory. Why us? Be part of one of Europe's most exciting FinTech scale-ups. Access extensive training and development opportunities to enhance your skills. Enjoy an open, transparent corporate culture where your ideas are valued. Possibility to work from home. Participate in monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, the first all-in-one digital payment management platform for the automotive trade, streamlining internal processes and enabling fully digital payment solutions for car dealership groups. J-18808-Ljbffr