Quality assurance manager global markets

Location: Cermenate, IT

We are looking for a Quality Assurance Manager Global Markets to join our Quality Department in our business unit Bolton Food based in Italy.

• You will act as the technical point of contact for customers on quality, food safety, and product specifications;
• You will manage customer technical requests and coordinate with internal teams (Quality, Plant QC, Regulatory, and Operations) to validate information;
• You will handle customer and consumer complaints end-to-end, including root cause analysis and corrective actions;
• You will support customer audits and technical visits;
• You will prepare and maintain customer technical documentation;
• You will monitor quality performance and contribute to continuous improvement of customer service processes;

• Master’s degree in Food Technology or similar;
• 5+ years of experience;
• Knowledge of quality and regulatory standards ISO 9001, GFSI, HACCP (ISO 22005, MSC and Social Accountability are considered a plus);
• Advanced in MS365 Office;
• Professional proficiency in Italian and English (Spanish is considered a plus);
• Strong technical leadership and analytical thinking skills;
• Ability to manage projects and multiple priorities effectively;
• Clear communication skills and ability to work cross-functionally;
• Continuous improvement mindset with a strong focus on innovation;

• Work location: Cermenate (CO) Italy
• Mobility: 25%
• Contract type: Permanent
• Working Hours: Full Time
• Company canteen
• Remote Working: Standard business hours with remote working options available

We promote an inclusive working environment and welcome applications regardless of gender, age, background, or other personal characteristics. These positions are open to candidates who meet the age requirements established by applicable legislation.