Job TitleTechnical Support Specialist - Image Guided Therapy Devices Job Description
Philips is a global leader in Interventional Guided Therapy Devices.
TheIGT-D Internationalteam covers all marketsexcept North America and Japan, with a business model split between:
60% Direct Sales
40% Distributor Sales
TheField Service Teamis organized aroundIGT-D Modality Managers or Technical Support Specialists, who have a broader scope than local Field Service Engineers (FSEs).
Your role:
Technical & Installation Support
Act asTier 2/3 supportfor Market IGT-S and Distributor FSEs.
SupportProject Managersin creatingpicking listsfor installations.
Conductpre-installation visitsacross international markets.
Executecomplex installations,Field Change Orders (FCOs), andrepairs.
Ramp upremote connectivityandFirst Time Right (FTR)installations in your region.
Training & Certification
Providetechnical trainingto IGT-S and Distributor FSEs.
Certify cross-trained IGT-S and Distributor FSEs for installations.
Sales & Customer Support
Offertechnical sales supportto Sales Managers.
Deliverpreventative maintenance,modifications, andtechnical service.
Managecustomer relationshipsthrough timely communication and service delivery.
Escalation & Quality Management
Elevate severe escalations toSenior Leadership(BU and Market).
Conductroot cause analysisand initiatecorrective actions.
Ensureaccurate service records, especially for test results and complaints.
Submit timely reports, job sheets, expense claims, and other documentation.
Handle both safety and non-safety related complaints, utilizing escalation processes and/or problem management, with a demonstrated sense of urgency to improve customer satisfaction.
You are the right fit if you have:
Bachelor's degree in Electronics, preferably inMedical Devices;
Field service experience, ideally inmedical imaging;
StrongIT knoledge: hardware, OS, networking;
ExcellentEnglish communication skills;
Ability to workindependently and collaboratively;
Willingness totravel internationally(up tp 40%);
Based inItaly, preferably in the North but not mandatory.
How we work together
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
About Philips
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our culture of impact with care here.
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