M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions ranging from in-store radio to digital signage, interactivity, and mobile apps. M-Cube develops innovative digital solutions to enhance service, engagement, customer retention, and communication within the retail industry.
Established in 2001, M-Cube has expanded its services to create increasingly personalized customer journeys by integrating online advantages into physical stores. With offices in Italy, the United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China, and Hong Kong, an operational branch in New York, and a global network of partners, M-Cube manages over 50,000 installations worldwide for over 400 brands across sectors such as Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail, and Automotive.
The Job
Your Responsibilities
* Handling product exchange logistics to ensure the shortest possible procedures
* Updating the internal database with modifications or changes to customer statuses
Your Profile
* English Level C1
* Proficiency in MS Office
* Excellent communication and interpersonal skills
* Autonomous, organized, and stress-resistant
Would be a Plus
* Proficiency in a second language (French)
* Previous experience in technical customer service/help desk is an asset
* Ability to diagnose technical problems and identify solutions
* Knowledge of collaborative work software, virtualized environments (CMS, Helpdesk software, GSuite, etc.), SSH consoles, VPNs, and JSON settings
* Knowledge of Audio/Video environments (file formats, streaming formats, connections, encoding)
Our Offer
* A salary aligned with experience and market conditions
* Meal vouchers and employee discounts platform
* The opportunity to work remotely according to the company's hybrid working policy
Workplace
Trieste
Job Types
* Temporary, Full-time
Contract length : 3 months
Contract type : Full-time, Fixed-term
Duration : 3 months
Benefits
* Meal vouchers
* Remote work
Schedule
Monday to Friday
Additional Compensation Types
* 13th and 14th-month salary
* Overtime
Experience
* Customer service experience: 1 year (preferred)
Languages
* English (mandatory)
* French (preferred)
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