Ph3Who we are /h3 pTrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real‑time bank payments with financial and identity data. E‑commerce, iGaming and financial services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan and Dublin. /p pListed in Sifted as one of the 100 fastest‑growing start‑ups in UK Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like Ryanair and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world‑renowned investors including Stripe, Tiger Global, Northzone and Tencent. But this is just the beginning. /p pWe’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? /p h3Description /h3 pWe’re looking for an IT Service Engineer to join our close‑knit IT team in Milan. Reporting to the Senior IT Manager, you’ll be part of a team of four, providing hands‑on IT support to all TrueLayer staff – technical and non‑technical – through our Freshservice helpdesk. /p pThis is a varied, high‑ownership role that sits at the heart of how our people work. From keeping documentation sharp and onboarding new joiners smoothly, to managing office infrastructure and resolving day‑to‑day issues, you’ll have real impact from day one. Based in Milan with a hybrid working model (3 days per week in the office), you’ll be a visible and valued presence for our on‑site teams. /p h3What we expect from you as an IT Service Engineer /h3 ul liKeep our documentation in Notion up‑to‑date. /li liPlay a key role in the IT onboarding experience of new joiners at TrueLayer, as well as streamlining the off‑boarding of leavers. /li liSupport our IT equipment and infrastructure at our offices (e.g. meeting room AV, printers/scanners, Wi‑Fi network). /li liEscalate issues to senior colleagues when necessary. /li liSet up our Auditorium (Town Hall) meeting room AV when necessary. /li liWork from our Milan office 3 days per week to support onsite staff. /li /ul h3About You /h3 ul liProven experience in an IT Engineering or IT Support role. /li liHands‑on experience managing and supporting macOS and iOS environments (our stack is Mac‑first – no Windows). /li liA methodical, structured approach to troubleshooting, with a focus on root‑cause resolution rather than surface‑level fixes. /li liA genuine commitment to continuous learning – whether that’s new tools, evolving processes or emerging ways of working. /li liComfortable using AI tools to enhance productivity and the quality of your work. /li /ul h3We would be particularly excited if you have /h3 ul liExperience in a fast‑growing startup or scale‑up environment, with comfort navigating pace and a degree of ambiguity. /li liBasic scripting or programming knowledge – even foundational skills go a long way. /li liHands‑on experience with Jamf Pro for device management. /li liFamiliarity with an SSO solution, ideally Okta. /li liExperience with Google Workspace administration. /li /ul pDon’t meet all the requirements? Multiple studies have shown that women and people of under‑represented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not every item on the checklist – we’d still love to hear from you! /p h3Benefits /h3 ul liCompetitive salary and meaningful equity in the company. /li liFlexible hours and hybrid working. Split your time between working from home and our welcoming office in Milan, spending 3 days per week in the office. /li liA one‑off contribution of €200 to help you set up your home office. /li liFlexible holiday policy, with 24 days as standard. /li li2 volunteering days to support causes important to you. /li liLife Cover as part of our benefits package, offering financial protection and peace of mind for you and your loved ones. /li liGenerous parental leave, above and beyond statutory requirements and with no minimum tenure. /li liMeal vouchers for every day you’re working, including while remote. /li liFree lunch from Deliveroo (if you choose to work from the office on Tuesdays, Wednesdays and Thursdays). /li liBudget to spend on learning development each year. /li li12 fully‑paid wellbeing days a year and your birthday off (on top of the holiday allowance) – these are extra days of leave focused on your wellbeing. /li liMembership of mental wellbeing platform Spill. /li /ul h3Inclusion and Diversity /h3 pAt TrueLayer, we don’t just do inclusion and diversity. We embrace people who have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for the people who live in it. We strongly encourage applications from under‑represented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from all socio‑economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. /p pWe will always aim to make appropriate adjustments to ensure we are fully inclusive of people with different needs during our interview process. If you need us to make any adjustments to suit your individual needs, please let us know – we’ll be happy to support you. /p /p #J-18808-Ljbffr