Air Operations Controller, Amazon Air Network Control CenterJob ID: 3157459 | Amazon.com Services LLCIn Amazon Air, process driven techniques help us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here, and we do it with consideration and respect for each other. We are diverse and united. Your thoughts, ideas, and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can “soar” here at Amazon Air!Amazon Air's (AIR) Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers' interest by facilitating the safe, compliant, and on-time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness. The NCC is a 24/7 operation. Must be willing to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Eligibility requirementsIndividuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.Drug Test RequirementThis position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.Key job responsibilitiesProactively monitor all aircraft movement activity to identify, address, and prevent potential issuesMonitor all inbound/outbound customer package movements and escalate issues as required to protect the flight scheduleDevelop and execute effective service recovery plans as necessaryLiaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operationsContinually assess and communicate the operational status of all assigned flights and/or gatewaysReview, analyze, and monitor present and forecast weather conditions for all assigned areas of operationPartner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issuesEscalate significant issues to NCC Air Operations Managers for visibility and resolutionMonitor and manage AIR network capacityMonitor and manage capacity of ULDs and bags across the AIR networkSupport leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefingsWork variable shifts which will include days, nights, weekends, and holidaysTravel up to 10% of the timeBasic Qualifications2+ years of program or project management experience1+ years of supply chain experienceBachelor's degree or equivalent3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations ManagementBachelor's Degree or one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant LicensePreferred QualificationsMaster's degree or equivalent3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationAbility to work independently in a high-pressure environmentAbility to exercise sound judgement where clear guidelines may not existExperience with Microsoft Office suiteAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .USA, KY, Erlanger - 64,200.00 - 96,200.00 USD annuallyBased on your recent activity, you may be interested in:Posted: November 25, 2025 (Updated about 1 month ago)Posted: November 14, 2025 (Updated 2 months ago)Posted: July 31, 2025 (Updated 14 days ago)Posted: July 31, 2025 (Updated 11 days ago)Posted: July 31, 2025 (Updated 14 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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