PbDescription /b /ppbMake a Difference – Join Our Leidos TRICARE Team in Aviano, Italy! /b /ppAre you looking for a rewarding opportunity? Leidos is accepting applications for a bTRICARE Beneficiary Services Representative (BSR) /b, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. /ppbbThis requisition is for future openings. /bQualified applicants will be contacted and added to a pipeline for future vacancies. /b /ppAs a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. /ppbWhat You’ll Do: /b /pullipbVerify Benefits Enrollment: /b Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. /p /lilipbPrimary Care Manager (PCM) Changes: /b Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. /p /lilipbEducation Customer Service: /b Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. /p /lilipbClaims Assistance: /b Provide basic claims status updates and support. /p /lilipbConduct Briefings: /b Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement. /p /lilipbData Management: /b Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. /p /lilipbAssess Escalate Issues: /bEvaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution. /p /lilipbCompliance Confidentiality: /b Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time. /p /lilipbCollaborate Support: /b Assist with remote support, train new team members, and other duties as assigned. /p /li /ulpbBasic Qualifications: /b /pullipEducation: /pullipBachelor’s degree in a related field bOR /b; /p /lilipAssociate’s degree in a related field PLUS 4 years of specialized experience bOR /b; /p /lilipMajor certification in a related field PLUS 4 years of specialized experience bOR /b; /p /lilipHigh school diploma PLUS 8 years of specialized experience. /p /li /ul /lilipU.S. Citizenship /p /lilipSOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD) /p /lilipMust have a Missione Visa and Soggiorno permit /p /lilipEligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) /p /lilip3+ years of customer service experience /p /li /ulpbEssential Skills: /b /pullipFluent in English with strong written and oral communication /p /lilipProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) /p /lilipEffective at delivering presentations /p /lilipAbility to tactfully communicate with others, both in person and on the phone /p /lilipSelf-starter, able to work independently and with minimal supervision /p /lilipStrong organizational, time management, and multitasking abilities /p /lilipHigh attention to detail /p /li /ulpbPreferred Qualifications: /b /pullipFamiliarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis /p /lilipWork background in the following areas: /pullipU.S. military healthcare delivery system or civilian managed care /p /lilipMedical or clinical environment /p /lilipMHS Genesis or civilian healthcare systems, medical claims /p /li /ul /li /ulpbSALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. /b /ph3ubOriginal Posting Date: /b /u /h32025-02-01pWhile subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. /ph3buPay Range: /u /b /h3Pay Range $30,550.00 - $55,225.00pThe Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. /p #J-18808-Ljbffr