PpbDescription /b /p pbThe opportunity /b /p pLead the local Service team, with full responsibility and accountability of running the day-to-day service projects and service agreement in execution, and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain. /p pMaintaining a Health and Safety Culture within local Hitachi Energy team, by assuring and monitoring all aspects related to safety of personnel. Ensure compliance with Quality and Continuous Improvements to exceed customer expectations while ensuring sustainable operations. In charge of developing maintaining the Quality Management System of the local unit. /p pbHow you’ll make an impact: /b /p ul lipYou will be an engaged leader for the Service Operations team at Grid Automation. /p /li lipAccountable to ensure a safe work environment and continuous improvement in HSE processes and integrity performance. /p /li lipDrives implementation of the Service strategy as a member of the management team. Ensures corresponding plans are implemented consistently in the Service organization. /p /li lipDrives, implements and monitors performance targets (financial, productivity, investments, customer satisfaction, operational excellence, etc.). /p /li lipRuns the day to day Service business to ensure profitable growth and improvement of Service productivity. Monitors the quality of Service activities and decides on appropriate development activities. /p /li lipAccountable for operational risk management, validates and improves reliability and effectiveness of business operations /p /li lipCustomer orientation, both external as well as internal. Act as liaison between clients and the company, handling both commercial and technical questions between us and the client /p /li lipParticipates in Sales and Operations planning with other members of the team and takes actions to close potential gaps in project execution capacity /p /li lipSupervises operations and performance management through reviews with management to ensure contract fulfilment. Takes an active role in resolving escalated issues, especially those raised by the customer. /p /li lipParticipate in the operational budgeting process, jointly with Operating Unit Service Manager and Controller. /p /li lipResponsible for executing a customer-focused operations strategy, derived from the overall Service Strategy, developed for the Operation Unit Service. Accountable for its relentless execution. /p /li lipLead and implement continuous improvements to ensure that we constantly develop, customize, and continuously improve our processes and work instructions by adopting Hitachi Energy’s best practices /p /li lipLiveHitachi Energy Leadership Pillars as a leader which means live our vision, work together, deliver promises, and develop people. /p /li lipResponsible for ensuring compliance with applicable external internal regulations, procedures guidelines. /p /li /ul pbYour background: /b /p ul lipBachelor’s degree in engineering, Operations Management, or related field (master’s preferred). /p /li lipMinimum 5 to 8 years of experience in management preferably in a service or industrial environment. /p /li lipExcellent analytical and problem-solving skills /p /li lipExcellent communication skills, both verbal and written, as wellbr/as interpersonal skills dealing with all levels of an organization /p /li lipFluent in both Italian and English, written and spoken. /p /li lipYou are driven, results-oriented, and passionate about leadership—focused on fostering strong collaboration with internal and external stakeholders. /p /li /ul pbMore about us /b /p pWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. /p pWide range of benefits: /p ul lipHealth insurance; /p /li lipPension fund; /p /li lipWelfare; /p /li lipSmart working; /p /li lipFlexible working hours; /p /li lipLunch ticket or canteen. /p /li /ul h3Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. /h3 h3This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. /h3 /p #J-18808-Ljbffr