Head of Digital Americas O2C Hub
As Head of Digital Americas O2C Hub, you will lead and manage the Order-to-Cash operations across the Americas region within the Global Finance Services (GFS) organization, overseeing teams that support SAP Ariba Cash Collections, SAP Concur Digital Collections and Concur O2I.
Purpose and Objectives
Ensure operational excellence, strategic alignment and continuous improvement across all O2C-related functions, including billing, cash collection, customer engagement, and integration of new Lines of Business.
Key Responsibilities
* Lead and support the regional management team overseeing Ariba and Concur O2C operations.
* Ensure successful execution of finance operations in the Americas, including cash collection, billing, and order-to-invoice processes.
* Manage month‑end close activities and ensure accurate financial reporting.
* Engage with senior leadership to identify and mitigate financial and operational risks.
* Champion the adoption of global best practices and ensure process standardization across regions.
* Foster a culture of agility, collaboration, and continuous improvement within the O2C team.
* Act as a change leader to drive transformation and operational excellence.
* Design and implement upskilling and end‑to‑end training initiatives for regional teams.
* Collaborate with global counterparts to align on cross‑regional strategies and frameworks.
* Drive integration and onboarding of new business units and Lines of Business into the O2C framework with minimal disruption.
Qualifications and Experience
* 5 years of GFS experience (CC, O2I, SDC preferred).
* 2‑5 years of proven leadership experience in finance operations, focused on Order‑to‑Cash processes.
* Strong understanding of global finance functions, process optimization and shared services environments.
* Demonstrated ability to lead cross‑functional teams in a dynamic and complex organizational structure.
* Experience working with cloud‑based platforms such as SAP Ariba, SAP Fieldglass, SAP Concur, etc. strongly preferred.
* Track record of driving transformation, standardization and continuous improvement initiatives.
* Excellent communication skills with the ability to engage stakeholders at all levels.
* Experience in managing teams and projects.
* Experience in Transformations and Agile tools.
* Key commercial business knowledge.
Education and Skills
* Bachelor’s Degree, MBA preferred.
* Thorough knowledge of SAP FI, SD, Ariba Admin, Concur Salesforce and other collection tools.
* Very good MS Office skills (Excel, Word and PowerPoint).
* Excellent English skills.
* Experience in managing & measuring process improvement.
* Innovative and change‑friendly mindset, interest in pioneering new GFA processes and tools.
* Data‑driven and analytical thinking.
* Strong sense of responsibility, reliability and quality‑oriented work.
* Stakeholder engagement and escalation management.
Preferred Knowledge and Experience
* Experience in sales or interacting with customers.
* Experience using a customer relationship management (CRM) tool.
* Knowledge of the procure‑to‑pay business process from purchase requisition to payment.
About SAP Ariba and SAP Concur
SAP Concur is the global leader in integrated travel, expense, and invoice management solutions, while SAP Ariba provides purchasing and supply chain solutions. As part of the O2C team, you will work closely with these platforms to drive compliance, reduce operational costs and enable data‑driven decision making.
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