PEvoca Group is a world-leading producer of professional coffee and vending machines for out-of-home consumption, anchored in more than 90 years of coffee and vending heritage. Together, our broad portfolio of brands offers a complete range of products to bring great coffee and vending products to our ~10,000 customers — serving consumers across hotels, restaurants, office buildings, public spaces, and more. /ppWe are looking for a dedicated Technical Support Specialist to provide expert assistance on our products. Objective of the position is to support both direct customer technicians and international distributor technicians across Africa, ensuring optimal operation and maintenance of our products. /ppstrongYour responsibilities will be /strong /pulliProvide remote and on-site technical assistance to customer technicians teams regarding product troubleshooting, maintenance, and repair /liliDiagnose and resolve technical issues related to hardware and software /liliConduct training sessions both remote and on-site /liliCollaborate with the technical support team to escalate and document complex issues, ensuring timely resolution /liliPerform periodic on-site visits to customer locations within Africa /liliAssist in the installation and commissioning of new models at customer sites /liliGather feedback from clients and technicians to identify common issues and suggest improvements for products and support processes /liliEfficiently report and share information with our internal technical support team as well as RD colleagues /liliMaintain a report system CRM /liliManagement of warranty processes in the respect of the company guidelines /li /ulpstrongTo be successful in this role you’ll need to have /strong /pulliTechnical diploma or degree in Engineering, Economics, Electronics or related fields /liliStrong troubleshooting and problem-solving skills /liliExcellent communication skills in English and French, both verbal and written /liliAbility to work independently and manage multiple support cases efficiently /liliWillingness to travel within Africa for on-site support and training /liliOrganizational skills for autonomously planning international trips of 1 to 2 weeks /li /ulpstrongNice to have /strong /pulliCustomer-oriented attitude with a focus on delivering high-quality support /liliAppreciated proven experience in repairing and maintaining coffee machines or similar commercial appliances /liliKnowledge of electrical and hydraulic circuits and software troubleshooting related to coffee machines /li /ulpstrongWhat we offer: /strong /pulliPermanent full- time contract /liliBenefits: Smart working, Company canteen, Competitive reward salary /li /ulpemWe are committed to guarantee equal employment opportunities. We believe in respect, trust and empathy, in a work environment without discrimination. /em /ppemWe select candidates regardless of ethnicity, gender, age, disability, socioeconomic background or any other legally protected characteristic or conduct. During the entire recruiting and hiring process, the Company promotes the principles of equal opportunities, non-discrimination and transparency. /em /p #J-18808-Ljbffr